Shipping & Delivery
Intro
Trichome Bros ships discreetly inside the United States. Orders go out in plain, unmarked packaging and are packed so the contents stay protected in transit.
Read this page before you check out. Germination issues are covered on the Replacement Policy page, not here.
Where we ship
We currently ship to the United States only.
We do not ship internationally at this time. If that changes, we will say so on this page.
Packaging
- Plain outer packaging — no strain names, no cannabis graphics, no “Trichome Bros seeds” on the outside
- Packed securely so packs do not rattle loose or crush in transit
- Includes your order contents as listed on the packing slip inside
We keep the outside boring on purpose.
Processing time
Orders ship same business day or next business day after payment clears.
That clock starts when the payment is actually received, not when a checkout is started and not while a payment is still pending.
We do not ship on:
- Saturdays and Sundays
- All major U.S. federal holidays
- Any extra closure dates we announce on the site or social media
Orders placed on a weekend, holiday, or announced closure ship the next business day we are open.
Transit time
Once a package is in the carrier’s hands, most U.S. deliveries land in about 2–7 business days. Remote addresses can take longer. Tracking, when provided, is the source of truth, not a guess from this page.
Free shipping
U.S. shipping is free on qualifying orders of $100 or more (after discounts, before tax if applicable).
Carts under $100 are charged shipping at checkout. The rate shown at checkout is the rate you pay.
Tracking
When tracking is available, it goes to the email on the order. Check spam if you do not see it. If an order has been sitting at “processing” past the window above, email info@trichomebros.com with the order number.
If a package does not arrive
Do not assume it is lost on day three. Carriers run late.
Reach out to support if the expected delivery window has passed and tracking has stalled or never updated, as a rule of thumb, wait 10 business days from the ship date before opening a lost-package claim, unless tracking already shows an obvious problem (delivered to the wrong place, returned to sender, etc.).
Email info@trichomebros.com with the subject line: Shipping — Order #XXXX
Include:
- Order number and checkout email
- Ship-to name and address
- Tracking number, if you have one
- A short note on what you see (no movement, marked delivered but nothing here, returned, damaged box)
If we confirm the package did not make it, we can reship the order.
Reship limit
Each order gets one reship opportunity.
That reship is the final shipping remedy for that order. If the second shipment also fails to arrive, we will not send a third. We will review what happened, but the policy is one reship per order.
A reship is the same contents as the original order when those packs are still in stock. If a strain is sold out, we substitute a comparable pack from the same line or issue store credit toward another Trichome Bros pack.
Reships ship free inside the U.S. when the original package was lost or undelivered through no fault of the customer.
Wrong address, refused, or returned packages
The address at checkout is the address we use. We cannot reroute a package after it leaves.
If a package comes back because of a bad address, a refused delivery, or an incomplete address:
- Tell us as soon as you see it
- We can often send it again
- That second send counts as the one reship for the order
- We may ask you to cover shipping on that reship if the return was caused by the address given at checkout
Update your account address before you order again.
Damaged in transit
If the box arrives crushed or opened and packs are missing or destroyed, photograph the outer packaging and the contents before you discard anything. Email those photos with the order number. We will treat it as a shipping problem, not a germination claim.
What this page does not cover
- Seeds that arrive fine but fail to germinate, see the Replacement Policy
- How a plant performs after it pops
- International shipping
- Changing the strain after the order is placed
- Cash refunds because a carrier was slow
Holidays and announced closures
Trichome Bros is closed on all major U.S. holidays. We also close on dates we announce ahead of time.
Payment received on a closed day is still received — it ships when we are back. We do not hold holiday orders for extra weeks unless we say so on a specific drop.
Questions before you order
If you need a ship-by date for a trip or a drop window, email info@trichomebros.com before you pay. Same-day / next-day is the standard. It is not a guaranteed arrival date.