Replacement Policy
We test what we release, and we stand behind a 90%+ germination rate on Trichome Bros feminized packs.
If a seed from a qualifying order fails to germinate, we replace that seed. No runaround. Email us, send the details below, and we make it right.
This page is the full policy. Pack replacement is for germination issues only, not a money-back warranty on how a plant performs after it pops.
What this policy covers
- Feminized seed packs purchased directly from trichomebros.com
- Seeds that fail to germinate when started within 30 days of delivery
- Replacement of failed seeds 1-for-1 (example: 2 seeds in a 6-pack do not germinate → we send 2 replacement seeds of the same strain when in stock)
We advertise a 90%+ rate because that is what our packs are built and tested to do. We still replace documented fails even on a 3-pack. We would rather send a couple of beans than argue over 0.3 of a seed.
What this policy does not cover
- Orders not placed on trichomebros.com
- Packs started more than 30 days after delivery
- Seeds stored poorly after arrival (extreme heat, moisture, or long delays before starting)
- Seedlings or plants after a successful germ, including stretch, yield, color, terps, or later plant issues
- Requests with no order number or no photos
- Merch (shirts and other non-seed items)
- Change of mind, unused packs, or “I wanted a different strain”
- Cash refunds on genetics
If a pack never arrives or shows up damaged, that is a shipping issue. Reach out as soon as you can so we can track it down. Full shipping terms will live on the Shipping page.
How to request a replacement
Email info@trichomebros.com with the subject line: Replacement - Order #XXXX
Include all of the following:
1. Order number and the email used at checkout
2. Strain name and pack size (3, 6, or 10)
3. Date the order was delivered
4. How many seeds failed, and how many popped
5. Clear photos of the seeds that did not germinate
6. A short note on when you started them
We reply within a few business days. If anything is missing, we will ask once. Incomplete claims sit until the photos and order number are in.
How replacements work
- Approved claims are replaced with the same strain when it is in stock
- If that strain is sold out, we offer a comparable pack from the same line or store credit toward another Trichome Bros pack
- Replacement seeds ship free inside the U.S.
- One replacement claim per original pack
- Freebies on the original order are not automatically re-added to a replacement shipment
Replacements are seeds, not cash. All sales of genetics are otherwise final.
Response time
Small team, real gardens. Claims are reviewed in the order they arrive. Most are handled within 2–5 business days after we have the photos. Peak drop weeks can take a little longer.
A note on the product
Trichome Bros packs are sold as novelty / souvenir items. Buyers are responsible for knowing the laws in their country, state, and city before they purchase. This policy covers replacement of seeds that fail to germinate. It is not a performance warranty and it is not growing advice.
Still have a question?
Email info@trichomebros.com before you start the pack if something looks off (crushed pack, wrong label, missing seeds). Easier to fix that on day one than after the fact.