Got a question?

Faq

Faq

Have a question?

Most answers live here. Pack sizes, U.S. shipping, discreet packaging, the 90%+ germ rate, and how replacements work. If you need the full rules, use the Shipping & Delivery page or the Replacement Policy. Anything still unclear, email info@trichomebros.com with your order number.

General

What does Trichome Bros sell?

Trichome Bros sells our own feminized photoperiod packs and a small merch lineup. Packs come in 3, 6, and 10 seeds. The catalog is grouped by line  Devil’s Candy, Mango Madness, Four Peaks, Chernobyl, and Chillz — so you can shop by terp family instead of scrolling 30 names. Seeds are sold as novelty / souvenir items. They contain 0% THC. You are responsible for knowing the law in your country, state, and city before you buy. We do not ship outside the United States right now.

Are these regular, auto, or feminized packs?

Current Trichome Bros drops are feminized photoperiod packs. That is what you will see on every product page under Seed Type. If we add a different format later, it will be labeled on the product, we will not bury it in a description. Pack size is chosen on the product page (3, 6, or 10). The strain, flowering window, and line notes are on that same page so you know what you are buying before checkout.

Where should I buy Trichome Bros packs?

Buy them on this website. Checkout, tracking, replacements, and shipping questions all run through trichomebros.com and info@trichomebros.com. If you have an older order from another shop that used to carry the line, that seller handles that order, we can only replace and reship orders placed here. New drops, restocks, and merch land here first.

Do you offer growing advice?

We are a small team that still runs gardens, and we will answer reasonable questions about a pack you bought from us, stretch notes on a line, what the product page already says, whether a replacement applies. We do not publish grow recipes, nutrient charts, or how-to guides on this site. Product pages carry the line notes (days, structure, terp family). For policy questions, use this FAQ plus Shipping & Delivery and the Replacement Policy.

Shipping & Orders

Do you ship outside the United States?

Not right now. Trichome Bros ships inside the United States only. International checkouts should not go through. If we open other countries later, this page and the Shipping & Delivery page will say so first. Do not order with a U.S. address hoping we will forward it overseas — the ship-to address at checkout is the address we use.

How fast do orders ship, and is packaging discreet?

Payment clears, then the order ships same business day or next business day. Weekends, U.S. federal holidays, and any extra dates we announce do not count as business days. Packaging is plain and unmarked on the outside, no strain names, no seed branding on the box. Inside, packs are secured so they do not crush or rattle around. Most U.S. deliveries land in about 2–7 business days after the label is created. Tracking, when we have it, goes to the checkout email.

When is shipping free?

U.S. shipping is free once the cart hits $100 after discounts. Under $100, the shipping charge is whatever checkout shows. That is the rate you pay. Free shipping applies to qualifying seed and merch carts shipping inside the United States. It does not change processing time. Holiday closures still apply. Full terms are on the Shipping & Delivery page.

What if my package never shows up?

Wait out the normal delivery window first. Carriers run late. As a rule, give it 10 business days from the ship date unless tracking already shows a real problem, marked delivered and nothing is there, returned to sender, or the box arrived destroyed. Then email info@trichomebros.com with the order number, address, and tracking. If we confirm it did not make it, we can reship. Each order gets one reship. A second lost package on that same order is not a third shipment. Wrong addresses and refused deliveries count as that one reship, and we may ask you to cover shipping if the return was caused by the address you entered.

Replacements

What is the germination rate and what do you replace?

We stand behind a 90%+ germination rate on Trichome Bros feminized packs bought on this site. If a seed fails to germinate, we replace that seed 1-for-1. Example: two seeds in a 6-pack do not pop, we send two seeds of the same strain when it is in stock. This is not a cash refund and it is not a warranty on how a plant performs after it pops. Yield, color, stretch, and later plant issues are outside this policy. Merch is also outside it.

How long do I have, and what do I send you?

Start the pack within 30 days of delivery. After that, the replacement window is closed. Email info@trichomebros.com with the subject Replacement — Order #XXXX. Include the order number, checkout email, strain and pack size, delivery date, how many failed vs how many popped, photos of the seeds that did not germinate, and when you started them. We will not process a claim with no order number or no photos. Most claims are reviewed in 2–5 business days after we have everything.

Can I get a refund instead of a replacement?

Genetics are not returned for a refund. If a seed fails to germinate and the claim is approved, you get replacement seeds — same strain when in stock, or a comparable pack from the same line / store credit if that SKU is gone. One replacement claim per original pack. Freebies on the first order are not automatically added to the replacement shipment. If the pack itself never arrived, that is a shipping reship, not a germ claim. Use Shipping & Delivery for lost boxes and the Replacement Policy for seeds that arrived and did not pop.

Support

How do I contact Trichome Bros?

Email is the fastest path: info@trichomebros.com. Put the order number in the subject if you already checked out, Replacement — Order #XXXX or Shipping — Order #XXXX. We are a small team. Replies usually land within a few business days, longer around drops and holidays. Check the FAQ, Shipping & Delivery, and Replacement Policy first. Those three pages are the same answers we send by hand.

When are you closed?

We are closed on weekends, all major U.S. federal holidays, and any extra dates we post on the site or social. Orders and emails still come in. They get processed when we are back. Same-day / next-day shipping starts the next business day we are open. We do not hold holiday orders for extra weeks unless a specific drop says otherwise.

Still stuck?

Send the order number, the email used at checkout, and what you need,  missing tracking, a germ claim with photos, or a pack that looks wrong on arrival. Do not start a damaged pack and then ask for a replacement without photos of the box. If you are choosing a first pack and you want a line recommendation, tell us tent vs outdoor, candy vs tropical vs citrus, and whether you care more about wash or bag appeal. We will point you at a line. We will not write a full run plan.

Get in touch

Our address

4953 Vine Street
San Diego, CA 92465

Call Us

815.555.5555

Send us a mail

info@mycomapny.com

Sarah Thompson

Business Consultant

815.555.5555